To sign up for a GameSub account, you must be 18 years or older and have a valid credit card. GameSub reserves the right to reject submissions deemed to be in violation of this rental policy, or any incomplete or illegal submissions. GameSub reserves the right to change this rental policy at any time, without notice.
Your credit card will be charged monthly on the day of your first billing date. For example, if you sign up on January 1st, you will be billed on February 1st, and so on. Memberships renew automatically on a monthly basis until cancelled. More details are available in the My Account section.
Should there be any issues regarding your regular monthly billing due to problems with your payment method (declined charge, invalid card number, etc), we will temporarily suspend all game shipments until all outstanding payments have been paid. If there are multiple months of payments outstanding, game shipments will not continue until all months have been paid for. GameSub reserves the right to charge your card for any or all past due months of service. If you have entered multiple cards into the GameSub system, we reserve the right to try any or all of these cards to collect on your past due months of service or for any inventory costs you have incurred. GameSub reserves the right to charge a recovery fee to any member with multiple delinquent billings.
If your first membership fee is declined on the credit card provided upon signing up, GameSub reserves itself the right to capture the preauthorisation 1 USD held on your credit card as a security measure. As soon as you can provide us with a valid credit card on which the standard monthly fees will be settled, we will fully refund this 1 USD security charge.
Please note that we cannot cancel a GameSub membership if any amounts are past due. If you have unpaid months of service, we must receive the full payment before we can process a cancellation. Monthly charges continue to accumulate as long as your account is unpaid, even following a cancellation request. If you currently have a past due sums in your account, please make the necessary payments via the "My Account" page of the members section
You can cancel your GameSub rental membership at any time by contacting customer support via Live Chat or Email weekdays between 9:00 am and 6:00 pm EST. YOU MUST CANCEL YOUR SUBSCRIPTION 72 HOURS PRIOR TO THE END OF YOUR SUBSCRIPTION TO AVOID HAVING YOUR CREDIT CARD CHARGED. PLEASE CONTACT THE CUSTOMER SERVICE BY LIVE CHAT OR EMAIL ON A BUSINESS DAY SO YOUR REQUEST CAN BE PROCESSED IMMEDIATELY. A cancellation confirmation will be sent to you and your account will be cancelled immediately. We request that you return all of your outstanding rentals within 10 days of cancellation. If we have not received your outstanding rentals after this grace period, you will be charged for all additional months of service and /or the full retail price of all unreturned games. Though it is not required, we highly suggest you return these games using a traceable shipping method. Canada Post offers Xpresspost, an inexpensive option which will provide insurance and a tracking code. If you cannot provide proof that you sent your package via a traceable shipping method, you will be fully liable for the cost of these games. ONLY ACCOUNTS IN GOOD STANDING CAN BE CLOSED. IF ANY PAYMENTS ARE PAST DUE, THEY MUST RECEIVED BY GAMESUB BEFORE AN ACCOUNT CAN BE CANCELLED.
GameSub will not issue refunds or credits for any unused portion of the rental service. If you feel that we have billed you in error, please contact our customer service department.
Our service has been determined by the government to be a taxable service in all provinces and territories. Therefore, GameSub will add the applicable sales tax to your monthly billing amount based on the province or territory that the shipping address is in.
Once GameSub ships a game from your account, it is your full responsibility to return it to us. If the game cannot be returned to us, or not received back for any reason, GameSub reserves itself the right to charge the replacement cost of the game to your credit card. Although extremely rare, all instances of unreturned games are dealt with case by case and investigated to prevent fraud. If you ever receive a damaged game, please contact us for instructions.